Your Phone Wasn't Able to Connect to Your Grill - D2 Notification

What's in This Article?

This article reviews how to fix the iOS-generated error message, Unable to Connect - Grill Cannot Connect to Network

Diagnose WiFi Connectivity Issues with Our Self-Serve App

For any error regarding WiFi connectivity, we suggest using our free WiFi diagnostics self-help app to begin troubleshooting. This app will analyze your home network from your grill's location and offer suggestions to improve your WiFi connectivity.

  1. Download the RouteThis Helps app for iOS or Android.
  2. Open the app and tap Begin.
  3. Enter the code, TRGR.
  4. Stand next to your grill and tap, Network Scan. Keep the app open during the 2-minute scan.
  5. Tap Improve Traeger Performance and follow the instructions in the app.


There are three common causes of this error:

Cause 1

The grill is already connected to a WiFi network.

Cause 2

When pairing a grill manually (without a QR Code) the grill network name and/or password were entered incorrectly.

Cause 3

Your phone is connected to a VPN, meaning the grill and the phone are connected to different networks and are unable to find one another.


Cause 1 Resolution

  1. Check to see if your grill is already connected to a WiFi network.
    • navigating on the grill to Menu > WiFi Settings
  2. If the SSID and Signal Strength fields are populated, the grill is already connected to a network.
    1. Select Forget Network on the grill.
    2. Restart your grill and begin the pairing process again.

Cause 2 Resolution

  1. Restart the pairing process by verifying your grill's network name and password are entered correctly.
  2. The grill network name looks like “Traeger-XXXX” where “XXXX” can be any combination of letters and numbers.
  3. Grill WiFi password looks like “WIFIREYYYY” where “YYYY” can be any combination of numbers.

Cause 3 Resolution

  1. Disconnect from the VPN.
  2. Re-pair, making sure that both your phone and your grill are connected to the same network.

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