CLEARING AN AUGER JAM IN AN AC GRILL

What's in This Article?

If you experience a jam in your auger on any AC grill, please follow the steps below. If you have an AC Timberline 850 or an AC Timberline 1300, jump to CLEAR A JAM IN AN AC TIMBERLINE 850 AND TIMBERLINE 1300.


If you prefer to view an instructional video on this process, see the video below:

 

HOW TO CLEAR AN AUGER JAM IN AN AC GRILL

**Before beginning the steps below, be sure to remove all the pellets from the hopper**

  1. On the bottom grate under the hopper, locate the 4 screws that hold it in place and remove them.
  2. Remove the 2 screws holding in the controller.
  3. Once removed, rotate the controller to push it through where it was housed.
    • Unless already removed, clip the zip ties holding all the wires together.
  4. Locate the 4 screws holding the hopper assembly on the grill and remove them (2 on either side).
  5. Carefully remove the hopper assembly.
  6. Remove the 1/4-inch bushing screw (Screw holding the auger to the frame of the grill).
  7. With force, try to pull the auger motor back and forth by hand to try to loosen the jam.
    • **NOTE: If the jam clears at this point, you are finished and can reassemble. If the jam is still stuck, continue to the next steps.
  8. Using a 5-16-inch socket wrench, remove the Shear pin, freeing the auger from the auger motor.
  9. Once the auger is free, latch onto it with a strong pair of pliers or pipe wrench and work the auger back and forth to work it free.
    • **NOTE: If the jam clears at this point, you are finished and can reassemble. If the jam is still stuck, continue to the next steps.
  10. Take a 2x4 or something similar and place it at the end of the auger motor, which will help protect the auger.
  11. Hit the 2X4 with a mallet or hammer with force until the jam breaks free.
  12. Now you can reassemble.

 

CLEAR A JAM IN AN AC TIMBERLINE 850 AND TIMBERLINE 1300

**Before beginning the steps below, be sure to remove all the pellets from the hopper**

  1. On the bottom grate under the hopper, locate the 4 screws that hold it in place and remove them.
  2. Remove the 4 screws holding in the controller.
  3. Once removed, rotate the controller to push it through where it is housed.
    • Unless already removed, clip the zip ties holding all the wires together.
  4. Locate the 4 screws holding the hopper assembly on the grill and remove them (2 on either side).
  5. Next, remove the bottom grate to access the auger through the auger hatch on the side of the hopper (you will not need to remove the entire hopper assembly in this case).
  6. Remove the 1/4-inch bushing screw (Screw holding the auger to the grill frame).
  7. With force, try to pull the auger motor back and forth by hand to loosen the jam.
    • **NOTE: If the jam clears at this point, you are finished and can reassemble. If the jam is still stuck, continue to the next steps.
  8. Using a 5-16-inch socket wrench, remove the Shear pin, freeing the Auger from the Auger motor.
  9. Once the auger is free, latch onto it with a strong pair of pliers or pipe wrench and work the auger back and forth to work it free.
    • **NOTE: If the jam clears at this point, you are finished and can reassemble. If the jam is still stuck, continue to the next steps.
  10. Take a 2x4 or something similar and place it at the end of the auger motor, which will help protect the auger.
  11. Hit the 2X4 with a mallet or hammer with force until the jam breaks free.
  12. Now you can reassemble.

 

SIDE EFFECTS OF AN AUGER JAM

After having an auger Jam on an AC grill, there may be damage to the auger motor. If you hear clicking or if the auger is not spinning, call Customer Support for further assistance.

 

AUGER SWAYING

It is normal for a customer to see their auger tube swaying. This usually occurs after replacing an auger pin. Please be advised the grill is working correctly, and this is normal.

 

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