You've got your new WiFIRE-enabled grill, you've got it assembled, and now you're ready to get it connected to the internet so you can do your first cook. Only problem is as you begin the pairing process, you don't see your home WiFi network available on your grill.
**NOTE: This is different than getting an error message, "Grill Couldn't Find the Network," or, "Grill Couldn't Connect to the Network." This article focuses on when you cannot see your home WiFi network on your grill's controller when attempting to pair.
DIAGNOSE NETWORK ISSUES WITH OUR SELF SERVE APP
You can troubleshoot your home network to help with grill setup and disconnections using RouteThis Helps, an app for your iOS and Android phone or tablet.
- Download the RouteThis Helps app for iOS or Android.
- Open the app and tap Begin.
- Enter the code, TRGR.
- Stand next to your grill and tap, Network Scan. Keep the app open during the 2-minute scan.
- Tap Improve Traeger Performance and follow the instructions in the app to improve your network connectivity.
CHECK YOUR INTERNET SERVICE PROVIDER (ISP) STATUS
Before trying anything, have you checked to make sure your home WiFi is up and running? Check to see if any of your other devices connected to the same network are currently working while connected.
CHECK YOUR GRILL LOCATION
WHAT IS THE DISTANCE BETWEEN GRILL & ROUTER?
The grill should be as close to your router as possible, ideally within 30ft/10m.
IS YOUR GRILL FACING THE WiFi NETWORK ROUTER?
The controller should face the router for best signal reception. If you have a Timberline make sure that the antenna is installed under the hopper. It simply screws into bottom of the hopper. Unscrew the controller and check the antennae wire has not been disconnected from the controller.
CHECK HOW MANY BARRIERS ARE IN BETWEEN THE GRILL AND THE ROUTER
Masonry and steel building materials will reduce signal strength considerably, as will a router located in a basement or behind pipes/wires. If there is no way to move the router closer to the grill, consider investing in a network booster or extender.
Do you have any firewalls or other security measures in place that would prevent your WiFi from being discoverable? If so, you may need to whitelist your grill to allow connection.
If you have Apple HomeKit enabled, you should disconnect it because it creates firewalls that may prevent your grill from connecting. Once connected, you can re-enable your Apple HomeKit with no issue.
If you have any questions, please contact our Customer Support.