What to do if your order arrives damaged.
DAMAGED PRODUCT PURCHASED FROM TRAEGER.COM
Occasionally products purchased via Traeger.com may come to you having been damaged during shipping. If you believe that an item you received came damaged, please contact Customer Service and we will get you taken care of.
DAMAGED PRODUCT PURCHASED FROM A DEALER
If you purchased product from a Traeger Dealer (e.g. Home Depot, Ace Hardware, Costco, etc.), please contact the dealer for further assistance.
- NOTE: Customers purchasing product from dealers are subject to that dealer's return policy.
Traeger cannot offer refunds on any products purchased from dealers or any other independent seller, regardless of whether they are brick & mortar or e-commerce.