Woodridge Series Controller Display Issues

Symptoms

• Missing pixels
  
• Pixels missing from the bottom of the screen
• Pixels are shifted- top of the display is mismatched from the bottom of the display

What to Do

1. Check the connection points to the controller:
   1. Turn off and unplug the grill from power.
   2. Open the hopper lid and remove the x2 screws from the controller trim, keeping the controller installed in the trim.
      
   3. Remove x2 screws from the lower portion of the controller trim at the front of the grill.
      
   4. Carefully lift up the controller and trim belt, then check the wiring harness connections on the back of the controller.
      
   5. Place the controller and trim assembly onto the grill, making sure that all the wires are tucked in the cavity behind the controller.
   6. Attach the controller trim to the grill using 2x 1/4-20 X 1/2" screws inside the hopper and 2x 1/4-20 X 1/2" screws on the outside below the controller (4x total).
   7. For the Woodridge Elite grill:
      1. Turn off and unplug the grill from power.
      2. Below the controller, remove the 4 screws from the filler panel and set the panel aside.
      3. Open the hopper lid and remove the x2 screws from the controller trim, keeping the controller installed in the trim.
         
      4. Remove x2 screws from the lower portion of the controller trim at the front of the grill.
         
      5. Carefully lift up the controller and trim belt, then check the wiring harness connections on the back of the controller.
         
      6. Place the controller and trim assembly onto the grill, making sure that all the wires are tucked in the cavity behind the controller.
      7. Attach the controller trim to the grill using 2x 1/4-20 X 1/2" screws inside the hopper and 2x 1/4-20 X 1/2" screws on the outside below the controller (4x total).
      8. Reattach the filler panel below the controller using the four screws.
2. Power Cycle the Grill
   • Try this at least twice
3. If issue persists, contact customer service