Error: 0013 Auger Not Detected | ER13: Auger Motor Disconnected | Auger Disconnected

How to Resolve a Disconnected Auger on a D2 WiFIRE Grill

Applicable Grills

Steps

1. Check your grill's firmware version.
   1. On your controller, go to Menu > Settings > About Grill.
   2. Locate your grill's firmware version on the screen.
   3. Go to https://www.traeger.com/status and find the latest firmware version for your grill. 
   4. If your grill's firmware is on a previous version, make sure your grill is connected to WiFi so it can update to the newest version. See also, Traeger Firmware Not Updating.
2. Check if the auger motor is connected to the controller.
   1. Turn off and unplug your grill. 
   2. Unscrew the controller from the grill and pull it away from the hopper to expose the back. 
   3. Disconnect and reconnect all controller connections to ensure they are all connected securely.
      
3. Remove the hopper service panel from your grill's hopper (this is the side or bottom panel, depending on your model) so you can see inside the hopper. 
4. Find the auger motor and check if the auger motor wiring harness is connected. Connect if needed. If connected already, disconnect and reconnect the harness to ensure a solid connection.
5. Plug in and power on the grill. If all wiring harnesses are connected securely, the error should clear.
6. If the Auger Disconnected error still appears, replace the auger motor.
   
   

Touchscreen Grill: Error 0013 Auger Not Detected

Applicable Grills

• Timberline 
• Timberline XL 
• Ironwood 
• Ironwood XL 

 Steps

1. Check your grill's firmware to make sure it's on the latest version.
2. Ensure the grill is cool and finished with its shutdown cycle.
3. Run a SELF-TEST to ensure there are no disconnects. Follow the steps below:
   1. On the controller display, go to MENU > MAINTENANCE & CARE > SELF-TEST. The test should take about 10 seconds to complete.
   2. If the auger check fails, proceed to the next step.
4. Manually confirm all connectors are fully connected.
   
   1. Remove the hopper service panel using a manual impact driver.
   2. Remove the smart combustion cover.
   3. Confirm connections on the motherboard are secure.
   4. Confirm cable connections to the auger motor are secure.
   5. Confirm wiring is not pinched, cut, or damaged inside the hopper.
5. Re-run another SELF-TEST.
   
   1. If the auger check fails, Customer Support.
      
      

Woodridge Series Grill: ER13

Applicable Grills

• Woodridge
• Woodridge Pro 
• Woodridge Elite 

Steps

1. Ensure your grill has the latest firmware. If not, update firmware.
2. Once the grill has completed its shutdown cycle and has cooled off completely, power off the grill and unplug it from the outlet.
   
3. Confirm that the auger is not jammed by looking into the auger from the hopper and from the auger tube opening in the firepot.
4. Remove the auger box cover.
   
   1. NOTE: You only need to remove the cover. The auger box can stay installed on the bottom of the grill.
   2. Unscrew the x10 screws from the auger box (x2 on each end, x3 along each sides).
5.  Check the wiring and component connections to the drivetrain circuit board.
   1. Find the connection on the circuit board labeled, AUGER, and confirm it's fully seated on the board.
      
   2. Ensure that the cable from the drivetrain circuit board is connected to the main controller.
      
   3. Confirm wiring is not pinched, cut, or damaged inside auger box.
6. After adjusting the connections, plug the grill back in, power it on, and ignite the grill.
   • If the error has cleared, you do not need to continue troubleshooting.
   • If the issue persists, continue troubleshooting.
7. Test for jammed auger motor.
   1. Locate the auger motor.
   2. Locate the rotor shaft on the back of the motor.
      
   3. Using your fingers, twist the rotor shaft 5 full rotations.
      • It should twist smoothly.
      • Sometimes there is initial resistance but after a few rotations it will twist more smoothly (this is usually a motor that is jammed and rotating it by hand will clear the jam).
        
      • If the motor is completely locked up and this will not twist:
        1. Vacuum all pellets out of the hopper and firepot.
        2. Shake the auger from the firepot side to try to loosen any debris that may be causing the jam.
        3. Try twisting the rotor shaft again.
        4. If it still will not twist, using your fingers or some plyers, pull the rotor shaft in the direction away from the motor.
        5. If the rotor shaft still won't turn, replace the auger box.
   4. Check the connector on the back of the main controller.
      
      1. Locate and remove the 4 screws securing the metal controller trim.
         
         
         
         
      2. Locate and remove the 2 screws securing the controller to the controller trim.
         
      3. With plyers or an adjustable wrench, loosen the grounding nut and then remove the grounding nut and wire from the metal controller trim by hand.
         
         
         
         
      4. Pull the controller out of the controller trim.
      5. Remove the 4 screws securing the back cover of the controller and gently remove the back cover.
         
         
         • Be sure not to put too much pressure on the wiring. The cover will still be zip tied to the wiring, but it will fold backward.
           
           
           
      6. Inspect the main connector and push it towards the circuit board if not properly seated.
         

         Good Connection	Bad Connection

      7. Reverse steps to reassemble.
8. Determine if adjusting the connections cleared the error.
   1. Plug in, power on, and ignite the grill.
   2. Check if the grill shows an ER13 error during ignition as the auger starts turning. 
      1. No error: Adjusting the connections resolved the error. 
      2. ER13 appears: Contact Customer Support.