Traeger X MEATER Probes not Pairing

Let's walk through what to do when your Traeger X MEATER Bluetooth wireless meat probe won't pair with your grill.

'Wireless Probe Detected' Popup Doesn't Appear

If the grill doesn't recognize the probe automatically and produce the Wireless Probe Detected popup, you can pair them manually using the controller menu.

1. Verify the probes are charged.
   • Make sure the tab in between the battery and the metal battery pin.
   • Probes should charge for at least 4 hours upon first use.
2. Remove one (only one!) probe from the charging dock.
3. Tap the menu button and use the dial to scroll to and select, Accessories.
4. Use the dial to scroll through the accessories options until you find a greyed out option that says, Pair BT-Probe. Tap the screen or press the dial to confirm the selection.
5. Wait for the Bluetooth signal to connect. The display should read, Searching for Probe.
6. Once the grill finds the probe's Bluetooth signal, the screen with change and say, Probe Detected. Select a probe number to identify which probe you are pairing.
   • Attach the metal clip that came with your probes that has the number associated with the number you just assigned it.
7. Probe pairing should be successful. You may either go to the probe or pair another device. 
    

ERROR: Multiple Probes Detected

If you get an error saying, Error Multiple Probes Detected, the grill has found multiple Bluetooth devices that it recognizes as Traeger X MEATER Bluetooth wireless probes. Return any TXM probes back to the charging dock and try again removing only one probe during each pairing attempt.  

Traeger X MEATER Probe Still Won't Pair

If you're still having trouble getting your Traeger X MEATER Bluetooth wireless probes to pair with your new Timberline or Ironwood grill, let's walk through some steps to make sure we're set up for success.

Are you trying to pair two probes at the same time?

MEATER probes can only be paired one at a time.

When pairing, only remove probes from the charging dock one at a time when pairing. If you remove both at the same time, the grill will detect multiple Bluetooth signals and produce an error.

Remove one probe to pair the first one. Return the probe and remove the second to pair the second.

Are the probes clean?

1. Stainless steel areas should be completely silver, including the pointed and square end of the probe.  The connection ports on the dock also need to be cleaned.
2. To clean the probe, pour a mixture of baking soda and white vinegar on the rough side of a sponge, and scrub the probe vigorously until all of the stainless-steel sections are completely silver.​
3. Check out our MEATER cleaning video:
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Are you using a MEATER probe or a Traeger X MEATER probe?

Traeger's new Timberline and Ironwood grills will only pair with Traeger X MEATER probes. If you're trying to pair your MEATER, MEATER+, or MEATER Block with your grill, the grill won't recognize them.

No Bluetooth Passkey?

If while pairing the grill or accessories, you are not able to obtain a Bluetooth Passcode, take the following steps:

1. Power off the grill
2. Unplug the grill from the outlet.
3. With the grill unplugged, press power button once.
4. Let the power drain for one minute.
5. After one minute, press power button again.
6. Plug the grill back into the outlet.
7. Power on the grill.
8. Wait for the display to turn back on; can take 5 minutes.

If the grill gets stuck on the "Checking WiFi Connection" or the "Searching for Grill" screens during the pairing process and the grill is unable to pair, follow Stuck on Checking Connection or Searching for Grill Screens - Touchscreen Grills.

Is one probe pairing but the other is not pairing?

1. Unpair the paired probe and make another attempt at pairing.
   • If probes pair successfully, no further steps needed.
   • If probes do not pair, move to next step.
2. Switch the probes' dock positions. Attempt to pair the unpaired probe.
3. If it doesn't pair, leave the unpaired probe in switched dock position until fully charged (4 hours).
4. Attempt to pair again.
5. If the probe pairs after switching probe spots in the charging dock, there is a wiring issue in the port. Contact Customer Support and we'll get you taken care of.

Checking if the probe is broadcasting.

Have the customer scan for devices form the Bluetooth settings menu on their smart phone –

This would allow you and the customer to verify the probe is actually powered on and broadcasting, suggesting an issue lies elsewhere.

• • `The probe doesn’t broadcast if it is getting a charge from the dock. If the Probe is docked and broadcasting and the above steps (maintenance and incorrect probes) have been verified, the dock needs to be replaced. Replace the dock and return the faulty dock to HQ for Quality Review.